Audit Failure Led Them Back to PMG. Here’s Why.

At PMG Credentialing, we often say credentialing isn’t just a process, it’s a partnership. That belief comes to life most clearly when things don’t go according to plan.

Recently, a healthcare organization learned that lesson the hard way. After choosing to work with another credentialing vendor, they faced a failed delegated plan audit — a setback that put their compliance, payer relationships, and reputation at serious risk.

When they turned to PMG Credentialing, they needed more than a quick fix — they needed a partner who could rebuild trust in their credentialing program from the ground up.

 “We knew we needed a partner who could not only fix the issues but elevate our entire credentialing process. PMG’s expertise and NCQA-accredited standards gave us immediate confidence, and they delivered,”
— Our Client’s Director of Revenue Cycle

From Crisis to Confidence

Leveraging our NCQA accreditation in credentialing and recredentialing, PMG’s team quickly identified the root causes of the failed audit, implemented corrective actions, and realigned every aspect of the organization’s credentialing workflows to meet — and exceed — compliance requirements.

The results were transformative:

• Full audit recovery and restored compliance.
  
  
• Streamlined, standardized processes that ensure every file meets NCQA standards.
  
  
• Peace of mind knowing their credentialing program is always audit-ready.
  

Today, that organization isn’t just back on track — they’re operating more efficiently, confidently, and proactively than ever before.

Why Healthcare Organizations Choose PMG

With PMG Credentialing, you get more than a vendor — you get a true credentialing partner.

• NCQA-Accredited Standards: A mark of quality and reliability recognized across the industry.
  
  
• Decades of Experience: Our team has supported FQHCs, health systems, and multi-specialty groups nationwide.
  
  
• Proven Results: A 100% audit pass rate and consistent success helping clients prepare for HRSA OSVs and payer audits.
  
  
• Customizable Solutions: Whether you need full-service credentialing, recredentialing, or enrollment support, we tailor our approach to your goals.
  

When the stakes are high, the right partner doesn’t just fix problems — they prevent them.

Need help recovering from a failed audit or ready to strengthen your credentialing process? Contact PMG Credentialing to start building a program that’s efficient, compliant, and built to last.